AlixFast is a payment gateway: your payment goes to the merchant you bought from.
If a product or service was not delivered, contact the merchant first — refunds are issued by the merchant from their balance. If the merchant does not respond, contact us with your transaction ID (TID) and we will review and help resolve the case.
Gateway fees are charged per successful transaction and are not refundable. If a payment was credited in error, the amount may be reversed from the merchant balance with a note in the ledger.
Where a payment is reversed by the provider, the matching amount is deducted from the merchant balance; negative balances must be cleared before further settlements.